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ORDERING:
The order form on this site is secure and will deliver your information
to us safely and swiftly.
When you find an
item you want, just click the "ADD TO CART" button. The item will be
waiting in your shopping cart when you're ready to check out.
When you're ready
to check out, just click the "CHECK OUT" button. It'll take you to your
shopping cart.
Feel free to add,
subtract and change the quantity of any of the items in your shopping
cart. The total amount listed on the shopping cart does not reflect tax
or shipping costs. Those will be figured out by us and emailed to you
as soon as we receive your order.
To place your
order, just click the "COMPLETE ORDER" button. You will be taken to our
secure order form. Fill out the information required and click the
"VERIFY ORDER" button. Double-check that the information is correct and
then click the "Submit Order For Processing" button, and that's it.
We will send you an
email within 24 hours verifying that we received your order, that the
items are available to be shipped, and letting you know the shipping
cost and tax (if applicable.)
If you prefer to
call us, our phone number is 323-953-6490.
We are in Los
Angeles, California, and are available for phone calls from 10am to
6pm, daily, Pacific Time Zone. If you are unsure of the time difference
between you and us, check the front of your White Pages Telephone
Directory for a time zone chart.
Our email address is joeblitman@aol.com.
PAYMENT:
We accept most major credit cards ‚ American Express, Discover,
Mastercard, Optima and Visa -- as well as Paypal, personal and bank
checks, and money orders. We prefer you not send cash. All payments
sent need to be payable on a US bank.
For those customers
paying by check or money order, our policy is to hold an item 7 days
while awaiting payment. Our mailing address is Joe's, 5163 Franklin
Avenue, Los Angeles, CA 90027.
SHIPPING:
We don't see shipping costs as a profit center, so your shipping cost
is calculated by us order by order, based on size, weight and value.
We've been unable to figure out a way to have the computer
automatically figure your shipping cost in a way that doesn't
overcharge or undercharge you.
Once you place an
order, we'll get back to you within 24 hours (usually in just an hour
or two) to let you know the exact shipping/insurance cost of sending
your order to you.
(If you do
not hear from us within 24 hours, please contact us again ‚
rarely, and for reasons only a computer would understand, an order
won't reach us.)
For US orders, we
prefer to ship by United Parcel Service (UPS), unless it's much cheaper
to send by the United States Postal Service (USPS) Typically, an order
for one never-removed-from-box doll costs about $13. Each
additional doll would be $1. For an order consisting of an inexpensive
loose outfit or accessory, shipping could be as low as $3.00.
For overseas
customers, we ship airmail via the United States Postal System, unless
you request a different carrier. USPS is usually much cheaper than
Fedex, UPS, DHL, etc. There are some countries where we will only ship
via USPS Express Mail (EMS).
For those customers
paying by check or money order, our policy is to hold an item 7 days
while awaiting payment.
LAYAWAYS:
We are happy to offer layaways on orders of $50 or more.
Usually, we require
half the amount down and the remaining half 30 days after the order is
placed. But this is not written in stone. Let us know what you have in
mind. Our Mothers say we're very reasonable. Once a layaway is started,
any monies you've paid are not refundable if you decide not to complete
the layaway.
PREORDERS:
We are always happy to take pre-orders.
Because Mattel, Integrity and
Robert Tonner sometimes make very few of an item, we encourage
pre-orders since an item can sometimes sell out in a matter of weeks.
If you pre-order with a credit card, we don't require a deposit. The
full amount plus shipping is only charged to your credit card when the
item arrives here and is ready to ship to you. If you'll be paying by
Paypal, check or money order, we ask for a nominal 10% non-returnable
deposit.
RETURNS:
You are free to return any merchandise -- other than NRFB ITEMS,
PEOPLE-SIZED CLOTHING, NEW BOOKS, MAGAZINES, or LAYAWAY ITEMS -- within
5 days of your receipt of the package IF THE ITEM IS NOT AS DESCRIBED.
The purchase price
will be refunded, but you must give us a call or send us an email to
let us know the item is on its way back. If an item is being returned
for any reason other than it not being as described, there will be a 5%
restocking fee.
DEFINITION OF TERMS:
NRFB ‚ Never Removed from Box
NRFP ‚ Never Removed from Package
MIB- Mint in Box
MIP ‚ Mint in Package
MOC ‚ Mint on Card
M ‚ Mint ‚ like it just came out of the box
NM ‚ Near Mint ‚ most stiffness still in garment ‚ doll/item not played
with
EX ‚ Excellent ‚ played with, but a lot of life still there; no
problems, unless specified
VG ‚ Very Good ‚ played with a lot, but not dead yet; may need cleaning
or minor sewing repair
G ‚ Good ‚ this was some child's favorite doll or piece of clothing;
has visible problems
F ‚ Fair ‚ dead, but there's something useful about it
P ‚ Poor ‚ dead and buried, but there's something useful about it
o/w ‚ otherwise
s/s ‚ swimsuit
w/ - with
w/o ‚ without
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