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ORDERING:
The order form on this site is secure and will deliver
your information to us safely and swiftly.
When
you find an item you want, just click the "ADD TO CART"
button. The item will be waiting in your shopping cart
when you're ready to check out.
When
you're ready to check out, just click the "CHECK OUT"
button. It'll take you to your shopping cart.
Feel
free to add, subtract and change the quantity of any of
the items in your shopping cart. The total amount listed
on the shopping cart does not reflect tax or shipping
costs. Those will be figured out by us and emailed to
you as soon as we receive your order.
To
place your order, just click the "COMPLETE ORDER"
button. You will be taken to our secure order form. Fill
out the information required and click the "VERIFY
ORDER" button. Double-check that the information is
correct and then click the "Submit Order For Processing"
button, and that's it.
We
will send you an email within 24 hours verifying that we
received your order, that the items are available to be
shipped, and letting you know the shipping cost and tax
(if applicable.)
If
you prefer to call us, our phone number is 323-953-6490.
We
are in Los Angeles, California, and are available for
phone calls from 10am to 6pm, daily, Pacific Time Zone.
If you are unsure of the time difference between you and
us, check the front of your White Pages Telephone
Directory for a time zone chart.
Our
email address is joeblitman@aol.com.
PAYMENT:
We accept most major credit cards ‚ American Express,
Discover, Mastercard, VISA and PayPal -- as well as
personal and bank checks, and money orders. We prefer
you not send cash. All payments sent need to be payable
on a US bank.
For
those customers paying by check or money order, our
policy is to hold an item 7 days while awaiting payment.
Our mailing address is Joe's, 5163 Franklin Avenue, Los
Angeles, CA 90027.
SHIPPING:
We don't see shipping costs as a profit center, so your
shipping cost is calculated by us order by order, based
on size, weight and value. We've been unable to figure
out a way to have the computer automatically figure your
shipping cost in a way that doesn't overcharge or
undercharge you.
Once
you place an order, we'll get back to you within 24
hours (usually in just an hour or two) to let you know
the exact shipping/insurance cost of sending your order
to you.
(If
you do not hear from us within 24 hours, please
contact us again ‚ rarely, and for reasons only a
computer would understand, an order won't reach us.)
For
US orders, we prefer to ship by United Parcel Service
(UPS), unless it's much cheaper to send by the United
States Postal Service (USPS) Typically, an order for one
never-removed-from-box doll costs about $13. Each
additional doll would be $1. For an order consisting of
an inexpensive loose outfit or accessory, shipping could
be as low as $3.00.
For
overseas customers, we ship airmail via the United
States Postal System, unless you request a different
carrier. USPS is usually much cheaper than Fedex, UPS,
DHL, etc. There are some countries where we will only
ship via USPS Express Mail (EMS).
For
those customers paying by check or money order, our
policy is to hold an item 7 days while awaiting payment.
LAYAWAYS:
We are happy to offer layaways on orders of $50 or more.
Usually,
we require half the amount down and the remaining half
30 days after the order is placed. But this is not
written in stone. Let us know what you have in mind. Our
Mothers say we're very reasonable. Once a layaway is
started, any monies you've paid are not refundable if
you decide not to complete the layaway.
PREORDERS:
We are always happy to take pre-orders.
Because
Mattel, Integrity and Robert Tonner sometimes make very
few of an item, we encourage pre-orders since an item
can sometimes sell out in a matter of weeks. If you
pre-order with a credit card, we don't require a
deposit. The full amount plus shipping is only charged
to your credit card when the item arrives here and is
ready to ship to you. If you'll be paying by Paypal,
check or money order, we ask for a nominal 10%
non-returnable deposit.
RETURNS:
You are free to return any merchandise -- other than
NRFB ITEMS, PEOPLE-SIZED CLOTHING, NEW BOOKS, MAGAZINES,
or LAYAWAY ITEMS -- within 5 days of your receipt of the
package IF THE ITEM IS NOT AS DESCRIBED.
The
purchase price will be refunded, but you must give us a
call or send us an email to let us know the item is on
its way back. If an item is being returned for any
reason other than it not being as described, there will
be a 5% restocking fee.
DEFINITION
OF
TERMS:
NRFB ‚ Never Removed from Box
NRFP ‚ Never Removed from Package
MIB- Mint in Box
MIP ‚ Mint in Package
MOC ‚ Mint on Card
M ‚ Mint ‚ like it just came out of the box
NM ‚ Near Mint ‚ most stiffness still in garment ‚
doll/item not played with
EX ‚ Excellent ‚ played with, but a lot of life still
there; no problems, unless specified
VG ‚ Very Good ‚ played with a lot, but not dead yet;
may need cleaning or minor sewing repair
G ‚ Good ‚ this was some child's favorite doll or piece
of clothing; has visible problems
F ‚ Fair ‚ dead, but there's something useful about it
P ‚ Poor ‚ dead and buried, but there's something useful
about it
o/w ‚ otherwise
s/s ‚ swimsuit
w/ - with
w/o ‚ without
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